We are excited to introduce a newer version of the softphone that offers a cleaner design and an improved user experience.
Link for New Softphone:
If you encounter any issues accessing the new softphone, please refer to the following documents for common resolutions:
Troubleshooting guide for common issues
Troubleshooting guide for common issues for supervisors
If the issue persists, please email genpacttocvoicesupport@genpact.com
with the subject line: Amazon new softphone login issue.
Continue to Old Portal
(The old softphone will be decomissioned.)